Shipping policy

Shipping

Shipment Processing

Same-Day Shipping Cut-Off: Most orders placed before 9 AM CET are processed and shipped on the same business day. Orders placed after 9 AM CET will be shipped on the next business day.

Address & Payment Verification: Orders may be placed on hold if we’re unable to verify your shipping address or if your billing details require additional review.
While we do our best to process all orders promptly, some delays may occur due to circumstances outside of our control.

Shipping Countries

We currently ship to 21 EU countries within continental Europe.

Germany, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France, Hungary, Greece, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

We do not ship to territories outside the European continent, even if they belong to an EU member state — such as the French overseas territories (RĂ©union, Guadeloupe, Martinique, French Guiana, Mayotte) or the Spanish territories outside Europe (including the Canary Islands, Ceuta, and Melilla).

Shipping Fees

Shipping fees vary depending on your location and the value of your order (excluding shipping).

Germany

  • Orders over €60: Free shipping
  • Orders under €60: €6.50 shipping fee

Austria, Croatia, Czech Republic, Italy, Luxembourg, Netherlands, France, and Spain

  • Orders over €90: Free shipping
  • Orders under €90: €11.00 shipping fee

Belgium

  • Orders over €150: Free shipping
  • Orders under €150: €16.00 shipping fee

Other EU countries: Estonia, Denmark, Greece, Hungary, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia

  • Orders over €180: Free shipping
  • Orders under €180: €19.00 shipping fee

 Sweden

  • 1–3 bottles (0 kg – 4.5 kg): €16.90
  • 4–6 bottles (4.5 kg – 9 kg): €22.90
  • 7+ bottles (9 kg and above):  €39.80

Customs & Duties

Please note: Import duties, taxes, and clearance fees are not included. These may apply and are the responsibility of the recipient.

Delivery Timeline

We prepare each order with care. Your items will be dispatched within 48 hours of order confirmation.

Estimated delivery times (after dispatch):

  • Germany: 1–2 business days
  • Bordering countries (Austria, Belgium, Czech Republic, France, Luxembourg, and Netherlands): 2–5 business days
  • Other EU destinations: 5–10 business days

Gentle Reminders

  • No deliveries on Sundays or public holidays.
  • During promotional periods or due to local logistics conditions, delivery may take longer than expected.
  • If you have ordered items with different delivery times, we will send the goods in a single shipment unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Damaged Items

We take great care to ensure every item arrives in perfect condition. If your product is damaged upon arrival, please contact us within 72 hours via our Contact Form.

To process your request, please provide the following:

  • Photos clearly showing the damage
  • Photos of both the inside and outside of the shipping box
  • Your order number

Once all information is submitted and damage is confirmed, ZENGER will promptly reach out and send a replacement product. (Refunds are also available upon request.)

Missing Items

We value completeness in every delivery. If any item from your order is missing, please contact us within 72 hours via our Contact Form.

To help us verify the issue, please provide:

  • A photo of the shipping label
  • A photo of the received items
  • Your order number
  • A photo of the packaging (optional)

Once all information is submitted and the missing item is confirmed, ZENGER will promptly reach out and send the missing product. (Refunds are also available upon request.)

Additional Shipping Terms

Signature Confirmation: For your security, some orders may require a signature upon delivery. Our Customer Care team cannot modify carrier requirements, but we’re always here to help with any questions.

Order Changes/Cancellation Requests: Once an order is sent to our warehouse (daily at 9 AM CET), we begin preparing it right away so it can reach you as quickly as possible.
If you notice an error, please contact us as soon as you can — we’ll always do our best to assist before the order is processed.

Carrier Shipping Delays: Delivery estimates are provided by our carriers and may vary during busy periods. We’ll continue to monitor your shipment and support you if any unexpected delays occur.