Shipping
Shipment Processing
Same-Day Shipping Cut-Off: Most orders placed before 9 AM CET are processed and shipped on the same business day. Orders placed after 9 AM CET will be shipped on the next business day.
Address & Payment Verification: Orders may be placed on hold if we’re unable to verify your shipping address or if your billing details require additional review.
While we do our best to process all orders promptly, some delays may occur due to circumstances outside of our control.
Shipping Countries
We currently ship to 21 EU countries within continental Europe.
Germany, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France, Hungary, Greece, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
We do not ship to territories outside the European continent, even if they belong to an EU member state — such as the French overseas territories (Réunion, Guadeloupe, Martinique, French Guiana, Mayotte) or the Spanish territories outside Europe (including the Canary Islands, Ceuta, and Melilla).
Shipping Fees
Shipping fees vary depending on your location and the value of your order (excluding shipping).
Germany
- Orders over €60: Free shipping
- Orders under €60: €6.50 shipping fee
Austria, Croatia, Czech Republic, Italy, Luxembourg, Netherlands, France, and Spain
- Orders over €90: Free shipping
- Orders under €90: €11.00 shipping fee
Belgium
- Orders over €150: Free shipping
- Orders under €150: €16.00 shipping fee
Other EU countries: Denmark, Estonia, Greece, Hungary, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia
- Orders over €180: Free shipping
- Orders under €180: €19.00 shipping fee
Sweden
- 1–3 bottles (0 kg – 4.5 kg): €16.90
- 4–6 bottles (4.5 kg – 9 kg): €22.90
- 7+ bottles (9 kg and above): €39.80
Customs & Duties
Please note: Import duties, taxes, and clearance fees are not included. These may apply and are the responsibility of the recipient.
Delivery Timeline
We prepare each order with care. Your items will be dispatched within 48 hours of order confirmation.
Estimated delivery times (after dispatch):
- Germany: 1–2 business days
- Bordering countries (Austria, Belgium, Czech Republic, France, Luxembourg, and Netherlands): 2–5 business days
- Other EU destinations: 5–10 business days
Gentle Reminders
- No deliveries on Sundays or public holidays.
- During promotional periods or due to local logistics conditions, delivery may take longer than expected.
- If you have ordered items with different delivery times, we will send the goods in a single shipment unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Damaged Items
We take great care to ensure every item arrives in perfect condition. If your product is damaged upon arrival, please contact us within 72 hours via our Contact Form.
To process your request, please provide the following:
- Photos clearly showing the damage
- Photos of both the inside and outside of the shipping box
- Your order number
Once all information is submitted and damage is confirmed, ZENGER will promptly reach out and send a replacement product. (Refunds are also available upon request.)
Missing Items
We value completeness in every delivery. If any item from your order is missing, please contact us within 72 hours via our Contact Form.
To help us verify the issue, please provide:
- A photo of the shipping label
- A photo of the received items
- Your order number
- A photo of the packaging (optional)
Once all information is submitted and the missing item is confirmed, ZENGER will promptly reach out and send the missing product. (Refunds are also available upon request.)
Additional Shipping Terms
Signature Confirmation: For your security, some orders may require a signature upon delivery. Our Customer Care team cannot modify carrier requirements, but we’re always here to help with any questions.
Order Changes/Cancellation Requests: Once an order is sent to our warehouse (daily at 9 AM CET), we begin preparing it right away so it can reach you as quickly as possible.
If you notice an error, please contact us as soon as you can — we’ll always do our best to assist before the order is processed.
Carrier Shipping Delays: Delivery estimates are provided by our carriers and may vary during busy periods. We’ll continue to monitor your shipment and support you if any unexpected delays occur.
Returns
Returns Policy
14-Day Worry-Returns: You have 14 calendar days from the date of delivery to initiate a return. Please note that we only accept returns of products purchased directly from www.zengershot.com
How to Return an Item
To request a return, please contact our Customer Care team at info@zengershot.com with your order number so we can locate your purchase quickly.
ZENGER does not offer a free return policy. For returns due to a change of mind or an ordering mistake, the return shipping cost must be covered by the customer.
ZENGER will send you a link to generate a return label via email once your request is confirmed. The exact return fee depends on your location and is as follows:
Germany : €7.62
Austria : €11.80
France : €12.40
Luxembourg, Netherlands, Belgium : €13.00
Spain : €13.70
Italy : €14.00
Czech Republic : €15.90
Hungary, Slovenia, Sweden : €16.00
Slovakia : €16.40
Estonia, Latvia, Lithuania : €16.80
Croatia : €17.20
Greece, Denmark : €21.40
Portugal : €23.68
Romania : €23.70
Order Cancellation & Returns Due to Change of Mind
We honor mindful choices. If you wish to cancel your order, please contact us as soon as possible via our Contact Form.
We do our best to prepare and ship all orders quickly.
If your order has already been dispatched, cancellation may not be possible.
In this case, you may return the product within 14 days of receipt.
ZENGER will send you a link to generate a return label via email once your request is confirmed.
Return shipping costs are the responsibility of the customer.
If you choose a shipping method other than the return label provided by ZENGER,
tracking may be limited, which could delay the refund process.
Refunds are processed within 14 days from the date we receive the returned goods.
They will be issued to your original payment method, with no additional fees.
Returns Due to Ordering Mistake
ZENGER is here to gently guide your journey, even if the moment of choice was a misstep.
If you mistakenly ordered the wrong product, please contact us as soon as possible via our Contact Form.
We prepare and ship all orders promptly.
If your order has already been dispatched, cancellation may not be possible.
In this case, you may return the product within 14 days of receipt.
Please note that ZENGER does not offer exchanges.
If you wish to receive a different product, kindly place a new order.
ZENGER will send you a link to generate a return label via email once your request is confirmed.
Return shipping costs are the responsibility of the customer.
If you choose a shipping method other than the return label provided by ZENGER,
tracking may be limited, which could delay the refund process.
Refunds are processed within 14 days from the date we receive the returned goods.
They will be issued to your original payment method, with no additional fees.
Returns Due to Refusal or Delivery Failure
Sometimes, a shipment may not reach its destination as planned.
This can result in the parcel being returned to us.
This may occur when:
- Delivery is refused — whether intentional or not
- Delivery fails due to incorrect address, extended absence, or other issues
In such cases,
the original one-way shipping fee will be charged to the customer.
(Even if free shipping was applied, the shipping cost will be the customer’s responsibility.)
To help avoid delays or additional fees, please ensure your shipping information is accurate and complete.
Returns
Return Approval : Once we receive your returned item, our Customer Care team will review it in line with the requirements above.
If everything is in order, your refund will be approved.
Processing Your Refund: After approval, the refund will be issued to your original payment method. The posting time may vary depending on your payment provider, so please check with them if you have questions about when the credit will appear.
Any Questions?
For more information about our shipping and return policies, please fill out our Contact Form or reach out to our Customer Care Team directly:
Email: info@zengershot.com
